1. ordering online
  2. ordering by email
  3. ordering by phone
  4. ordering by fax
  5. ordering by mail
  6. return policy
  7. sales tax
  8. gifts and gift certificates
  9. print catalog

secure online ordering:

Order through our website, 24 hours a day, 7 days a week. Our online shopping cart ordering system accepts MasterCard, Visa and Discover. For your security, our ordering system features Pretty Good Privacy, the best in secure transaction technology. The PGP encryption system securely encodes and transmits your credit card number directly to Bunny Bytes via the Internet. Best of all, you don't have to download any software to use this!

If you have any questions about PGP and how it works, please ask us or visit the PGP Home Page (http://www.pgp.com) for more information.

do i have to place my order online?

If you're not comfortable placing your order over the internet, you're not alone. According to the Better Business Bureau Online, most online shoppers are wary of giving out their credit card information. Because we understand this concern, we offer several other order options below.

Other common fears about shopping online are the reliability of the business, privacy, concerns about returning items and whether or not differences with merchants can be resolved. Some of our customers have asked us to respond to these concerns, and you'll find the answers we gave here in this FAQ.

The good news is, most online shoppers say that an endorsement or referral from a third party would make them more confident about shopping online with a particular business. So, if you have questions about us, please don't hesitate to ask a fellow bunny lover!

why do you need my e-mail address?

We ask for an e-mail address and a telephone number in addition to a shipping address on our order form. This information ensures that you receive your order smoothly. We may have to advise you of a backordered item, a product upgrade or even a train derailment that affects your parcel's transit time (yes, it really happened!). We understand that our customers value their privacy. Please be assured that your information, including your e-mail address, is not for sale. We don't like receiving spam and we bet you don't either!

return to ordering info
return to Infocenter

by email:

Send an email to: order@bunnybytes.com listing the items you'd like to order and your zip code (required so that we may compute your shipping charge). Should you decide to proceed with your order, several payment options are available. Please do not transmit your account information by e-mail, this is not secure!

return to ordering info
return to Infocenter

by phone:

Give us a call! Place an order, ask a question or receive a shipping quote. If we are not available to take your call, you may leave your order and your billing information on our private voice mail system 1-888-563-9300 (outside US 1-206-933-1132). Or, leave your phone number and a time when you may be reached and we will call you!

return to ordering info
return to Infocenter

by fax:

FAX your order to our toll-free fax number! You can send in your order at any time, 24 hours a day, at 1-888-563-9300 (outside US 1-206-933-1132). All you need to do is fill out the provided order form, include your credit card number, expiration date and your signature. Click here for our printable order form.

By the way! Did you know you can still use our online shopping system if you choose to fax your order? Yes, it's true! You can place your orders online and - just before you would enter your credit card number in our online form - you can print out your order, write in your credit card number, expiration date, sign the form and fax it to us at our toll-free number. It's that easy!

return to ordering info
return to Infocenter

by mail:

Order by postal mail. Put your order together using our online shopping system and - just before you would enter your credit card number in our online form - you can print out your order. You then have a choice of entering your credit card number, expiration date and a signature, or paying with a personal check drawn on US funds.

Did you know it isn't necessary to use the shopping cart? You may also fill out the provided order form. Click here for our printable order form.

Mail your completed order form with payment to:

Bunny Bytes
Order Department
P.O. Box 69733
Seattle, WA 98168 USA

return to ordering info
return to Infocenter


what if i want to return something or need assistance?

Our Guarantee: If you're not completely satisified with any item, please contact us for a refund, replacement or credit. Digestive supplements and first aid products must be returned unused in the original packaging. Because of concerns about infection, litterboxes, grooming and first aid products must be returned unused in their original packaging.

return to ordering info
return to Infocenter


do I need to add sales tax?

Bunny Bytes is required to collect a sales tax of 8.815% on merchandise delivered to addresses in the state of Washington. Customers outside of the state of Washington need not add sales tax. Our online form automatically calculates your sales tax when you indicate that your order will be delivered to a resident of Washington State.

return to ordering info
return to Infocenter


gifts and gift certificates:

To order a gift to be shipped directly to a friend or loved one, simply fill out the name and address of the recipient in the "Shipping Information" area on the order form. If you wish, we can also include a message from you. Please note this in the "Message to Recipient" section of the form. You may also wish to have the sales receipt withheld from the package. Please check off the box in the "Shipping Information" area on the order form.

Gift wrap is available for a charge $3.50 per per recipient address includes Christmas theme paper, ribbon and seal. If you have specific directions about which item to wrap, please note this in the "Special delivery instructions" section of the order form.

If you know someone who would appreciate a gift from Bunny Bytes, but you're not quite sure what to send, a Bunny Bytes Gift Certificate will be just right! We'll mail the certificate for you, enclosed in a beautiful bunny card. Gift certificates are available online in the Gift Shop and you may choose demoninations of $10 and $25.

return to ordering info
return to Infocenter